All Nippon Airways Co., Ltd. (hereinafter referred to as ANA) manages the ANA Mileage Club (hereinafter referred to as AMC), a membership program that provides awards in return for the use of services and products of ANA and its participating program partners. These terms and conditions set out various conditions on the use of the AMC that are agreed between the members and ANA.
Article 2 Definitions
[Member] : A customer who has applied to join AMC on an individual basis and for whom the membership has been approved by ANA.
[Mile] : Mileage that members earn by using eligible services.
[Bonus mile] : Miles earned under special conditions in addition to regular miles. The use of bonus miles may be subject to restrictions.
[Mileage accounts] : Account in which miles are accumulated.
[Awards] : Products such as Flight awards and services provided by ANA and its participating program partners (including partner airlines) at a member's request for redeeming mileage.
[Flight award] : Flight tickets offered by ANA or its partner airlines as an award.
[Upgrade award] : Upgrade to a higher class of service when traveling on a flight is offered as an award.
[Partner airline] : An airline that offers miles or awards to members under certain conditions.
[Participating program partners] : A company that offers miles to members who use its services and products or offers services and products as awards under certain conditions.
[Membership card] : A general term for various types of AMC card issued to members. This includes AMC cards, ANA cards and affiliated cards.
[AMC card] : Membership card issued independently by ANA. Special features are added to some types of the card.
[ANA card] : Membership card with credit function jointly issued by ANA and its partner credit card companies.
[Affiliated card] : Membership card jointly issued by ANA and participating program partners.
[Partner credit card company] : A credit card company that jointly issues ANA cards with ANA.
[Main card] : A main card to be used for mileage accrual or award redemption after combining multiple mileage accounts in accordance with Article 4, Clause 2 of the membership rules
[Temporary card] : Provisional membership card used for earning mileage until membership is formally approved after applying for it.
[Designated user] : Award users who are designated by a member.
[Diamond service, Platinum service , Bronze service] : Services offered to members who have earned a certain amount of premium points, which are converted from a certain amount of miles.
[ANA Mileage Club Service Center] : Information desk that handles various inquires concerning AMC, including applications for the AMC membership and awards.
[ANA Mileage Club Card Desk] : Information desk that handles applications for ANA card and various inquiries.
["Edy"] : Electronic money function, which is also offered as an award.
[ANA Card Family Mile] : By registering, ANA Card members who are residents of Japan and meet certain conditions can combine earned miles with their family who are also Members.
[AMC Family Account Service] : By registering, Members who do not reside in Japan and meet certain conditions can combine earned miles with their family who are also Members.
Article 3 Enrollment
Those who have agreed to the terms and conditions, have submitted applications and passed the screening of ANA are officially accepted as AMC members. Applications for ANA card or affiliated cards will also be examined by partner credit card companies or participating program partners issuing the affiliated cards.
The issuing of a temporary card, which is a provisional procedure before enrollment is completed, does not mean that ANA has officially approved the membership.
Article 4 Commencement of membership
When ANA receives an application for membership and opens a mileage account for a member after screening, the membership becomes effective and a membership card will be sent to a member. If an application should be declined, the applicant will be notified of the result and mileage earned by a temporary card is treated as nonexistent.
One mileage account is permitted for each member. If one member holds more than one AMC mileage accounts, ANA reserves the right to integrate/combine these accounts. Miles from the same transaction cannot be credited to more than one account. Miles that have been credited for the same transaction to more than one account will be adjusted to reflect the correct mileage accrual for the activity.
One password is set for each member. The password, which confirms the member's identity, is required for using various services, including award redemption. Only the member should use the password and keep it secure. ANA cannot be held responsible for awards defrauded by one who pretends to be the member using his/her password.
A member who did not set a password when applying for membership has the initial one set by ANA. When the ANA number is established, please immediately c