Idea in Practice The costs of set-up-to-Fail How set-up-to-Fall starts A manager categorizes employees This syndrome hurts everyone Employees stop volunteering as "in" or "out," based on: early perceptions of employees' ideas and information and motivation, initiative, creativity, asking for help, avoid strategic perspectives: contact with bosses, or grow defensive. previous bosses' impressions: The organization fails to get the an early mishap: and most from employees. The boss loses energy to attend boss-subordinate incompatibility. to other activities. His reputa tion suffers as other employees The manager then notices only deem him unfair. evidence supporting his cate- gorization, while dismissing con- Team spirit wilts as targeted tradictory evidence. The boss performers are alienated and also treats the groups strong performers are overbur- differently: dened. "in" groups get autonomy, How to Reverse set-up-to-Fail feedback, and expressions of confidence. f the syndrome hasn't started prevent it: "out" groups get controlling formal management emphasiz Establish expectations with ing rules. new employees early. Loosen highly motivated, energetic, and enterprising. He wa