The topic 1.
The problem about the guests.
For example, personal problems of the guests who need help from the hotel staff such as sick guest needs help, make a hotel and taken to the hospital. Or ask for help, confirm the ticket. Or to give information about the place of travel in the area.
Correction: the staff associated with the guests need to be trained. To solve problem of the guests before they start work. Problem solving as well and fast, accurate information to provide information to guests properly. And there must be fast service to prevent the waste of the guests to a minimum.