Overview ............................................................................................................................................ 1
The route to employee engagement is a worthwhile slog ........................................................ 3
Employee engagement: How is it changing and what drives it?............................................. 6
The past, present and future role of engagement in modern society: A public service
perspective ....................................................................................................................................... 14
2 Employee Voice............................................................................................................................... 18
Time to focus on employee voice as a prime antecedent of engagement: Rediscovering
the black box.................................................................................................................................... 21
The future of engagement: Conversational practice................................................................ 27
The future of employee surveys .................................................................................................. 31
Social media and employee engagement................................................................................... 35
3 A Critical Perspective..................................................................................................................... 40
Is it right to expect employees to be permanently engaged? ................................................. 43
What is employee engagement and does it matter? An evidence-based approach............ 51
Are we now mature enough to ask the harder questions, the ‘engage with what?’
challenge........................................................................................................................................... 72
4 Engagement Research.................................................................................................................... 79
The future of research in employee engagement .................................................