1. Late of decision; from the policy of this company, only head of department just have a right to decision for any case happened. Some case that happened cannot wait head of department for decision.
2. The website of company cannot booking the seat by self and not enough information so it's make some tourist choose to booking with another company because it's easy to booking and not pay extra charge.
3. In the work, each department does not work as a system so it's making mistake and affect to tourist.