1. Innovation in financial services is deliberate and predictable: incumbent players are most likely to be attacked where the greatest sources of customer friction meet the largest profit pools.
2. Innovations are having the greatest impact where they employ business models that are platform based, data intensive, and capital light.
3. The most imminent effects of disruption will be felt in the banking sector; however, the greatest impact of disruption is likely to be felt in the insurance sector.
4. Incumbent institutions will employ parallel strategies; aggressively competing with new entrants while also leveraging legacy assets to provide those same new entrants with infrastructure and access to services.
5. Collaboration between regulators, incumbents and new entrants will be required to understand how new innovations alter the risk profile of the industry – positively and negatively
6. Disruption will not be a one-time event, rather a continuous pressure to innovate that will shape customer behaviours, business models, and the long-term structure of the financial services industry.