However, someone who has been working in a job for a long period of time forms certain ideas and habits, reinforced by experience and success. Introduce a new piece of technology, or any new practice for that matter, and the employee will see this as a problem to be solved: “How can I adapt this new tool to the job I already know?”
Younger people have the opposite experience. They are well-versed in technologies like social networks, mobile devices, instant messaging and digital content from their experience as students and consumers. When they come to work, they may be wondering how they can use the tools they know to solve new and unfamiliar problems in their job.