The permission for your phone synchronization of email, contacts, calendar, tasks, and notes from the Schlumberger messaging server has been revoked.
This is because your phone is not registered with SLB Mobile Iron OR it is flagged as a non-compliant device.
What can I do to re-enable email access?
1. If your phone is not registered:
• Please register your device here https://mydevice.slb.com
• Allow up to 24 hours for the policy to be replicated and your phone will then be able to check Schlumberger email.
2. If your phone is flagged as a non-compliant device on SLB Mobile Iron server
• Follow this Intouch article to resolve the issue
• If you need help please contact IT Service Desk at ithelp@slb.com
Why my device is flagged as a non-compliant device on SLB Mobile Iron?
This can happen in following situations:
• Device is jailbroken/rooted
• Mobile Iron app has not been able to established contact with SLB Mobile Iron server in the last 30 days
• Mobile Iron Device administrator is deactivated
• Device data protection is disabled
• Device's OS is not a supported OS version
Information about your mobile phone:
Device model: iris 550
Device type: Android
Device ID: android1420045217475
Device OS: Android 5.1
Device user agent: Android-Mail/6.7.128801648.release
Device IMEI:
Exchange ActiveSync version: 14.1
Device access state: Blocked