Ref. to booking no. MWR 444316384-3 , kindly be informed that due to system indicated the wrong information about children age “02 years old” while the correct children age is only 1 year which should be received FOC baby cot accordingly to child policy.
Unfortunately, as these clients already used the service and we cannot collect the extra cost from clients, so, may we ask for your kind assistance to reconsider to waive the difference cost of this booking as special case, please?
Look forward to hearing from you ka.