If the user get an error message, then either the ID is incorrect, the user does not have the
correct e-mail address for the ID, the ID is expired, or the user has not had a successful login
since the last password reset. This last check is to prevent the user from constantly requesting
a password reset when the user cannot receive e-mails from the system. If the user is having
issues receiving e-mail from the IMDS server, then she/he should work with the IT department
and the User ID Forgotten link to trace why the user cannot receive e-mails from the system. If
the user cannot receive e-mails from the IMDS system, the user cannot use the system.