Thanks for feedback Akarapol,
But sorry to said this is mandatory for customer management, Because this UserSerial#2 contain information that customer use link (HP:CTNUM, IBM:11Serial, and Oracle:Oracle S/N) So in many case customer have no record of our HDD S/N in their system, they just record only their serial. Then when we need to link it up to our system we need to convert to our HDD S/N to get vintage information. But we struggling with process that need to be wait for IT to pull out, also jeopardized IT workload to support this. If we can do it via web tool like Venus-Q or Data Warehouse will be good, and not to bother your team to support every time.
Please help to relook on approach to improve tool support as user needed.