Operations management is the management of processes that transform inputs into goods and services that add value for the customer.
Source: Boundless. “What is Operations Management?.” Boundless Business. Boundless, 14 Nov. 2014. Retrieved 17 Feb. 2015 from https://www.boundless.com/business/textbooks/boundless-business-textbook/operations-management-10/an-introduction-to-operations-management-69/what-is-operations-management-327-7790/