Dear Mrs. Ermel,
Please find attached our 8D Report regarding your RMA 60001733/ claim 4502807625.
Please be informed that we will take the necessary actions to avoid this is happening again.
Also, I regret to inform you that we have released the weekly shipment one day earlier than usual on Thursday 27.10 – and did not yet include the 4 units. There is still an open issue regarding the serialnumbers which our Test Expert Mr. Suraphon is clearing with Mr. Kias.
We will ship these to you with the delivery next week ETA at your destination WW 45.
Sorry about the inconvenience caused and I hope this is still acceptable to you.