Here’s why: we've built a variety of safeguards into our platform to help keep your information secure, and we're improving on those safeguards all the time. When you pay or communicate outside Airbnb, you miss out on these security benefits. That makes it harder for us to protect your information and, while rare, puts you at greater risk of fraud and other security issues. Paying or accepting payment outside Airbnb also means we won’t be able to enforce your cancellation policy and you’ll lose eligibility for the Host Guarantee.
Read more about why you should always pay and communicate through Airbnb. As always, if you have any questions or concerns, let us know. We’re here to help!