7.2 Critical factors in simulation model development
The four key informants were asked which factors they consider essential in developing simulation based model. Key
informants proposed different critical factors which can essentially contribute towards developing a simulation model and
therefore should be considered part of model. One factor which was most commonly agreed was Top Management support,
which can be influential in initial planning and groundwork phase, mobilising resources and up to the system go-live phase.
Key Informant 2, the SQA-Analyst further explained as why the top management support can be critical to project
success: