Delivers the efficiently and correctly process to front end in order to meet customer satisfaction.
Responsible on the operational processes for GCG Customers of Timed Deposit/Checkbook, Safe Deposit Box, Cash Secure Overdraft, Onshore/Offshore Mutual Fund, Sport Club & Polo Club, and Staff Car Parking.
Co-ordinates with Fund Houses to follow up Mutual Fund documents and confirm day-to-day transactions of investment process.
Reconciles GL Accounts and proofing for the relevant products on frequency basis.
Investigates on difference/variance on product-wise GL under the unit to ensure all transactions are completely and correctly.
Be responsible to report Local Regulatory Reporting to each regulator within a timeframe.
Handles Tax Reporting both Local Tax and US Tax Report for TD product.
Handles Duty stamp report in unit to ensure that unit is properly submitted to “Revenue Department” within timeframe.
Handles VAT report of Safe Deposit Box and Investment for submitting to Finance within timeframe.
Handles Daily and Monthly BOT DMS Report of TD/BE for reporting to FC-GBR within timeframe.
Provides and prepares Volumes with Capacity Planning in the unit.
Acts a problem shooter on the process given with a prompt escalation on any serious issues to unit head or senior management.
Prepare and update the COB, Record & File & eDCFC in the unit.
Handle the special assignment or ad-hoc job from unit head.