How to present
Establish rapport/bond with your audience and they become your partners in a dialog, allies in your presentation. They will want you to succeed. They will overlook your nervousness and lack of polish. And they will give you the benefit of the doubt even if they lose thread of your logic.
1. Talk to people before your presentation.
Introduce yourself as people begin gathering. Ask them about themselves, what they do, and why they are there. Smile.
2. Have your audience’s best interests at heart.
See your presentation as an opportunity to serve your audience, not to impress or “sell” them.
3. Establish eye contact.
Look people in the eye one at a time. Hold each person’s gaze for 5 to 10 seconds and then look someone else in the eye. We distrust people who will not look us in the eye. A word of caution – some cultures consider such eye contact intrusive and rude.
4. Speak simply and with conviction.
Do not give a speech. Have a conversation with your audience. Say “I’, “we” and “you” when appropriate.
5. Approach your presentation from your audience’s perspective – not yours. Address their concerns. Speak to their interests, values and aspirations. Avoid words they might not understand. Cite evidence they find credible. If you have to use words or acronyms they might not understand, explain them immediately.
( ”Let us give you a hand in communicating effectively” ABB Lunmus Global B.V, The Hague, The Netherlands)
Effective email
When you compose an email message, there are some simple rules that you can follow to ensure that your emails make a positive impression, and get you the response you want. Email should be constructed and written so that the intended audience can read, understand and act on the message after the first time they read it. Subject Lines are Headlines
It grabs your attention, and it tells you what the email is about. Use a few well-chosen words, so that the recipient knows at a glance what the email is about. Be concise to the point
Do not make an email longer than it needs to be
Make One Point per Email
One of the advantages of email compared with traditional letters is that it doesn't cost any more to send several emails than it does to send one. So, if you need to communicate with someone about a number of different things, consider writing a separate email on each subject. That way, your correspondent can reply to each one individually and in the appropriate time frame. Each individual email should be clear and concise, with the purpose of the message detailed in the very first paragraph. Sentences should be kept short and to the point.
Specify the Response You Want
Make sure to include any call to action you want, such as a phone call or follow-up appointment. Then, make sure you include your contact information, including your name, title, and phone numbers. Do this even with internal messages. Remember, the easier you make it for someone else to respond, the more likely they are to do so!
Be a Good Correspondent
Make sure that you go through your inbox regularly and respond as appropriate. This is a simple act of courtesy and will also serve to encourage others to reply to your emails in a timely manner. If a detailed response is required to an email, and you don't have the time to pull together the information straight away, send a holding reply saying that you have received the message, and indicating when you will respond fully.
Always set your Out of Office agent when you're going to be away from your email for a day or more, whether on leave or because you're at meetings.
Internal Email
Internal emails, just like other emails, should not be too informal. Remember, these are written forms of communication that can be printed out and viewed by people other than those for whom they were originally intended!
(http://www.mindtools.com/CommSkll/EmailCommunication.htm) Use correct grammar, spelling and punctuation
Make it personal
The content of email should be customized.
Do not attach unnecessary files
Use proper structure and layout
Use short paragraphs and blank lines in between for easier reading from the screen.
Do not overuse high priority option
When overused it looses its function. Also might come out as aggressive.
Do not write in CAPITALS
IF YOU WRITE IN CAPITALS IT SEEMS LIKE YOU ARE SHOUTING
Read the email before you send it
Proof reading will help discover missed mistakes and misspellings, as well as ensure
that none of the content is missing.
Do not overuse Reply to All
Only use Reply to All if you really need your message to be seen by each person who received the original message.