• Define the terms Business Process Management (BPM) and Case Management • Identify key BPM and Case Management concepts • Understand how combining elements of BPM and Case Management can yield solutions to address complex, evolving business needs
• Define the terms Business Process Management (BPM) and Case Management• Identify key BPM and Case Management concepts• Understand how combining elements of BPM and Case Management can yield solutions to address complex, evolving business needs