Roadmap Overview
The roadmap creation process begins by linking the highest-level short-term and long-term objectives to the processes that most differentiate the organization in the marketplace. Practitioners createa hierarchy of processes and subprocesses (the Logical OperatingModel) so that everyone can understand in a single view the way theorganization functions and the interdependencies of processes. Then,the process team begins to narrow clown which processes are mostcritical to delivering the key value drivers. Moving on, the team conducts a capability assessment, which determines the relative maturity of these key processes, and targets those with the greatest maturitygaps (usually a small number) for improvement. Next, through several different lenses, the team refreshes its understanding of howroutine or knowledge intensive the process is and the level of impactthe process has on the organization’soutside reputation or marketstanding. Then the team reviews the level of standardization, compared with the strategic value and relative cost of the processes, toidentify major process interventions. Finally, the team assesses itsown BPM maturity and improvement objectives before making thefinal selections and setting a schedule with deliverables, accountabilities, and concrete goals for change.Accenture has a patent application pending for this process prioritization and roadmap creation process, as well as for the relatedtools and assets described in this chapter.