Security Systems, Procedures and Internal Controls
Sales Procedure of Retail Shop
The number of salespersons or 'Product Consultants' at each branch is allocated at the sales manager's discretion. Salespersons are responsible for introducing the Insured’s product to customers. When a customer buys any product, the salesperson will record it in the computer system and issue a receipt to the customer. The salesperson is also responsible to collect the cash received from sales and deliver it to the Insured’s Credit Department on the following day.
At the end of each day, a report showing the details of sales will be generated by the salesperson and sent to the supervisor responsible for that area.
Audit
The area supervisor will randomly visit the branches under his/her responsibility to check the goods and cash and reconcile them with the outstanding amount shown in the computer system. However, there was no specific interval for this random visit.
After the incident, the Insured have mandated that the area supervisor visited the branches every two months.