I am really sorry just response to your email due to i was visited the ginger farm during this week from Sumatra island till Java island.
In order to response to your email, i really regret we come up into this situation of our cooperation. In this situation is very easy to point into "somebody nose" and blame the mistaken that happened. In my side, we already did the best condition and procedure of processing the ginger. and as you know and could imagine, we will not deliberately send the bad quality of ginger since this is as our standard to receive the next order from you. as i mentioned to you several times, i believe this could be happened due to too long stay inside container. and based on the fact, last year we never received any complain and input about the quality from all shipment. Further, as i remember you ever mentioned that you will claim due to your staff found that is an increase in temperature, and the result never explain about that condition, unless prediction that the problem happened during the loading. which is i can guarantee you, during loading, inside container is cool.
even though i sent email/message several times to ask an apologize to you, it doesn't meant i stated all the mistake, its my goodwill for being modest and honor you as my buyer. You can check from the email, i already tried to support and open for any suggestion, especially about the documents. the last day after revised the document i didn't received any feedback or suggestion to complain about it, and till its issued and send to your office, i didn't received any complain. i always send the copy of document by email every time i received it from my shipping agent. as you know, we revised the document on Thursday, March 19th and i send the result of revised document by email, but no response. So, in my point of view, there is no problem and it solved already. Further, you received the original document package on Monday, March 23rd and just response/inform and sent back to me on Wednesday, March 25th, 2015 to stated that's some mistake. Just if your staff could inform me earlier, so i could revised it sooner (before its send to you by airmail) and if so, the container could open in time as planned, i believe this condition will not happened.
Based on that fact, i cannot accept your statement to claim the damage 100% to my side, and even i can not accept if you ask my side to take responsible 100% for this case. as i believe i already did the best condition to deliver the good shipment to your side. You could ask my people how good and much much better the quality of the ginger we prepare for the 1st shipment. and only narrow minded people want to send the bad quality order especial when you really looking for good and mutual cooperation with that company in the future and for long cooperation.
Dear sir, i know you are a good people and have a goodwill as well to settle this matter. i don't want to leave a bad image to you and your company. i really looking for the good and long cooperation, and if this situation bring us into this condition, i really sorry.
the last, as i explain above, i already state my point and cannot accept to bear the claim and even being blame for this condition. I still on my decision, and as my goodwill, i will take responsible 20% from total shipment/invoice, so that's why i still claim my 30% payment from your side.