Unlike airlines, hotels serve a more diverse set of guests with varying expectations depending on the type of properties and levels of service. Hotel check-in is more complex than airline check-in where passengers only have options of aisle and window with potential upgrade to first class. Hotel kiosk design needs to target the specific needs of the hotel guest and the services offered by the property, which varies from hotel to hotel. Understanding guest demographics and preferences is necessary before successfully implementing a kiosk solution