Bright Horizons Family Solutions
Core Values Statement: The HEART Principles:
Honesty
Excellence
Accountability
Respect
Teamwork
Bright Horizons Family Solutions BFAM 2.45% employs 25,000 people at more than 900 childcare centers in the U.S. and U.K., and its “HEART Principles” are used at every level of the business, says Ilene Serpa, vice president of communications. The statement is posted prominently in staff rooms and bulletin boards at individual centers, it is featured in the employee handbook and culture guide, and it is often referenced by leaders in presentations or company-wide communications. The statement’s impact is most strongly felt in fostering open, honest lines of communication between families and caregivers—and those caregivers and their managers, right up the line to the company’s executives. “It’s very important we make Bright Horizons feel like a family for our employees, because that’s the feeling we’re trying to create for the people we’re caring for,” says Serpa.
Learn more about Bright Horizons on our 100 Best Companies to work for list here.
Check out our full 100 best companies to work for list here.
Holly Lebowitz Rossi is a freelance writer based in Arlington, Massachusetts.
Bright Horizons Family SolutionsCore Values Statement: The HEART Principles:HonestyExcellenceAccountabilityRespectTeamworkBright Horizons Family Solutions BFAM 2.45% employs 25,000 people at more than 900 childcare centers in the U.S. and U.K., and its “HEART Principles” are used at every level of the business, says Ilene Serpa, vice president of communications. The statement is posted prominently in staff rooms and bulletin boards at individual centers, it is featured in the employee handbook and culture guide, and it is often referenced by leaders in presentations or company-wide communications. The statement’s impact is most strongly felt in fostering open, honest lines of communication between families and caregivers—and those caregivers and their managers, right up the line to the company’s executives. “It’s very important we make Bright Horizons feel like a family for our employees, because that’s the feeling we’re trying to create for the people we’re caring for,” says Serpa.Learn more about Bright Horizons on our 100 Best Companies to work for list here.Check out our full 100 best companies to work for list here.Holly Lebowitz Rossi is a freelance writer based in Arlington, Massachusetts.
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