HOW YOUR CLAIM WILL BE PROCESSED:
Once we receive and register your claim, we assign a claim number and one of our claims investigators to it. Both the number and the examiner stay with your claim until it’s resolved.
Item 300120 of the National Motor Freight Classification states…
Carriers will acknowledge claim in writing or by electronic transmission within 30 days after receipt thereof, informing the claimant of identifying number assigned thereto, and will pay, refuse payment, or make a firm compromise offer within 120 days after receipt of claim, except, that if claim cannot be disposed of within this period, carrier will at that time and at the end
of each succeeding 60 days period thereafter while claim remains pending, inform the claimant in writing or electronically of the reason for failure to conclude claim.
If, however, your claim isn’t resolved within 30 days, you’ll receive an acknowledgement with your assigned claim number, telling you that Send 2 Thai has received your claim and is working on it.
Note: Read your acknowledgment carefully. It may ask for other documents or information your examiner needs. Also, keep this acknowledgment in a safe place, because you’ll need to refer to it should you contact your claims investigator.
At Send 2 Thai, we’ll work diligently to get your claim settled as fairly and quickly as possible. If you have questions about the status of a claim, please don’t hesitate to call Send 2 Thai Account Manager or Send 2 Thai Customer Service at 323-336-9595 you may check the status of your claim on our website.
Contact Shop and Ship Claims Department at 323-336-9595 for assistance in determining the status of your claim.