4.2.2 Human Resource Development Strategy
However, despite the fact that TQM is applicable and has
been addressed as a means towards business excellence,
the context of business excellence remains open as the
business incorporates different functional department
which are unique to one another. This calls a question that
what is the level of TQM applicability in the different
departments and its contribution in promoting innovation
in those departments? This issue needs to be addressed in
the context of TQM applicability and its contribution to
innovation. In our research we have found that TQM in
the context of human resource embraces large but simply
interconnected sections. These sections are very
important and must be addressed in the human resource
development strategy for the purpose of process technoinnovation.
These sections are (Figure-3):
1. TQM Philosophy
2. TQM Infrastructure (Plan and Do)
3. Performance Measures (Check)
4. Counter Measures (Act)
These four components should be framed based on the
breadth and depth of the TQM program with respect to
the human resource. However, realistic span of TQM
applicability should be done by management when dealing
such efforts. Meanwhile, the ideal span of those
components with respect to this study is modeled here
under figure-3.
4.3 Process techno-innovation
Our study indicates that process techno-innovation is used
enhance resource utilization and develop competency. The
reason being developing countries relies primarily on
process. Then can only think about technology innovation.
This is due to the fact that they often do not possess high
technology to engage themselves in high-tech or product
innovations. Moreover, management philosophies in
developing countries are so traditional that processes are
less optimally managed. From the companies studied for
this research, three main stages are identified in process
techno-innovation using TQM. These are key land marks in
process techno-innovation. The main aim of these
innovation processes is increasing productivity and
profitability through method, machine, and material
innovation. Three process techno-innovation stage gates
are: process understanding, process improvement and
technology learning, and process techno-innovation. The
detail is described here under. See figure-4.