option 1: An emotional claim emotional important when brand is introduced target to like advertisement is not the important option 2: A rational claim If the target's initial attitude to the brand is favourable, then make benefit claims clear If they are against the brand, use a approach lf there is a clear brand leader, use approach a Message tactics where there is high involvement and informational Figure 26.3 motives Source: After Rossiter and Percy (19970. used with kind permission.