Third, empirical studies of BSC architecture and adaptation could examine the key
implementation challenges identified by this study: what BSC dimensions might be
appropriate, how measures can be designed to capture important qualitative outcomes,
IJPSM
25,3
182
Downloaded by PRINCE OF SONGKLA UNIVERSITY At 20:33 29 September 2014 (PT)
and steps for identifying the “customer” and/or achieving a multi-stakeholder
approach in public sector contexts.