The ultimate goal of being able to come to an understandable conclusion with regards to the nature of retention and attrition in our institution is a long-term task that requires more research. This lengthy procedure may also involve frequent revision of some of the steps with the discovery of new data. One of the earlier stages is to determine the potential issues affecting students’ satisfaction with the institution, a step which was successfully initiated in this research. Attention has been given to compiling this list since understanding and being up-to-date with the issues of satisfaction an integral part of any retention campaign. This study took an important first step by creating a practical list of relevant issues that we could be referred to when composing future questionnaires and interview questions.