businesses Having competing brands, even if they offer the same service, is a win for most online travel agencies to cast as wide a net as possible.
All businesses are moving into the social media actively,especially is the service business, like Travelocity which began its customer first guarantee which is keenly focused on service by use OTA to respond to customer inquiries on social media.
In addition, OTA are expanding the channels they can use to reach customers, and offering them customer service on social media.
and Having competing brands, even if they offer the same service, is a win for most online travel agencies to cast as wide a net as possible.