Dear apppao,
Hi friend
thanks for your message for that problem
i sincerely apologize for that unexpected situation
and the item must be damaged during the transit,i hope you can understand that the shipping is not control by us ,that is not my fault
but we still responsible for it
the solution will be taken soon
so is that ok to resend the replacement to you or you need the refund ?
any advice please let me know
Best regards
Lily
- kknsell