IV Clinician frames diagnostic and relevant information in ways that reflect the patient’s presentation of concerns
IV Clinician gives the patient time and opportunity to react to and absorb information
IV Information is stated clearly and with little or no use of jargon
IV Clinician fully/clearly explains the rationale/results of current, past, or future tests and treatments so that the patient understands the significance of these to
diagnosis and treatment
IV Clinician effectively tests for the patient’s comprehension of information
IV Clinician clearly encourages the patient’s input into the decision-making process
IV Clinician explores the acceptability of treatment plan, expressing willingness to negotiate
IV Clinician fully explores barriers to implementation of the treatment plan
IV Clinician openly encourages and asks for additional questions from the patient
IV Clinician makes clear and specific plans for follow-up to the visit