CONCLUSIONS AND RECOMMENDATIONS As a result of this retrospective analysis of the focused planning, i mon- itoring, and adjusting of the Positive Behavior Interventions and Supports (PBIS) Model used in this urban school system case study, it is concluded that any systemic change or systemic application of a program model, will be accomplished successfully if educa- tional leaders manage in the effective change zone addressing those key organizational professional, and personal needs of those implementing the change. The PBIS Model has made a significant change in student behavior, academic achievement, and faculty focus identified outcomes illus- trate the impact of this program. However, the researchers contend that it was not only the PBIS planned, implemented, monitored, and adjusted via effective change zone planning addressing the "high-touch needs It was both the content Model) and the change process (Effective Change Zone) that both contributed to the success of the change as documented in this case study.