To achieve this, a mail questionnaire survey carried out from August to October 2005 was used to gather data. The Federation of Malaysian Manufacturers database provides a total of 771 addresses of SMEs as defined in this study. Fifty addresses were used for the pre-test and pilot test, and the remaining 721 were used for the main survey. Following Dillman’s (1978) suggestion, the questionnaire was refined in three stages: pre-testing with academics and research students, pre-testing with firm managers, and pilot testing with firm managers. The pretest aimed to clarify the wording of both the questionnaire instructions and questions, whilst the pilot test
attempted to examine patterns of respondents’ answers and thus their understanding of the questionnaire
To achieve this, a mail questionnaire survey carried out from August to October 2005 was used to gather data. The Federation of Malaysian Manufacturers database provides a total of 771 addresses of SMEs as defined in this study. Fifty addresses were used for the pre-test and pilot test, and the remaining 721 were used for the main survey. Following Dillman’s (1978) suggestion, the questionnaire was refined in three stages: pre-testing with academics and research students, pre-testing with firm managers, and pilot testing with firm managers. The pretest aimed to clarify the wording of both the questionnaire instructions and questions, whilst the pilot test
attempted to examine patterns of respondents’ answers and thus their understanding of the questionnaire
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