Hello wann_th2014,
Thanks for contacting eBay Customer Support.
We know you need to get your question answered quickly, and in most cases, you'll get a reply from us within 24 to 36 hours. But depending on the question you asked and how many other questions we have to answer right now, it might take up to 72 hours for you to hear back from us.
It will slow things down if you send more than one message about the same issue. We'll answer as soon as we can.
If you need to contact us about anything else, here's how:
1. Click "Customer Support" at the top of most eBay pages.
2. Click the "Contact us" button on the next page. You may need to sign in.
3. Select the appropriate topic from the drop-down menus at the top of the next page.
4. You'll be given information about what you can do next and the best way to contact us.
We appreciate your patience while we get you the answers you need.
Thanks,
eBay Customer Support