Do Stage
The process proposal was applied to all incoming RFF issues during a threemonth test period for confirmation. Each RFF issue is unique and poor completion time performance may have nothing to do with the effectiveness of the process itself. Uncontrollable factors, such as delays in testing and root cause investigation, can cause an issue to run overdue. To address this problem, a larger sample size is needed so trends can emerge and the effects of anomalies can be reduced.