Thanks for coming back to me. I know there are several email streams on this subject at the moment and I’m trying to pull everything together so we can quickly reach a resolution and retain the solid die business at the customer.
· You, I and Dave have all well noted that we need to take more care when entering orders for Adampak. I’ve updated the spreadsheet K’Natt supplied earlier with a column showing the blade ht specified on the order in red.
· The recent acceptable die WHQ16-06-15482 has a blade height of 1.5mm but is from an order where a STD blade height was specified.
· The step or shelf we have observed on the dies supplied recently is always on the waste side of the blade. It is sometimes just a change in angle but at certain points on the die line it is a more pronounced step. I hope this can be clearly seen on the pictures I shared with everyone on sharepoint yesterday. The die pictured is WHQ16-10-32998, an RD250 die.
· We can submit a TS, however this is not a new application and we have successfully supplied more than 20 dies over the last 6 years without any serious concerns until recently. I know we would probably recommend an internal blade angle of 0 degree but the customer is reluctant to change what has, until recently, worked acceptably for them. We can revisit this recommendation once the current issues are resolved and customer confidence restored.
· K’Natt has asked the question of dies with a blade height of 1.1mm can be reworked to give an increased blade height under a repair order as this would allow us to salvage something from the recently supplied dies which have not worked.
What I’d like to do is submit an urgent replacement order for an RD250 die, with blade angles as per WHQ16-16-15482 and with a blade height of 1.524mm and without any step in the blade. Once this is running OK we can continue working with the customer to convert them to RD300 and zero inside blade angle or a different solution if recommended by TS.