Having accessed information, from whatever source, the user is then faced with the problem of assimilating or making sense of it. Typically the sense making activities embrace the cognitive band (1O0ms : 1Os), the rational band (minutes to hours) and often the social band (days to months). Help system users expect to make sense of the information they retrieve within the cognitive band but in fact observation indicates that sense making often takes much longer and is not necessarily an individual activity.