Hi mam_tana,
The seller has responded to you and offered another solution to solve this issue.
Seller's message:
"hi,dear so sorry for you we have sent your item on Sep-05th. the ship time to your country need about 25-45 workdays , however, the shipping is controlled by the shipping company and the customs . and we are just as anxious as you are. so wish you can wait patiently .maybe you can receive it soon. if it more than 45 days,and you still get nothing,please contact us quickly. we would like to resend or refund to you first. hope you understand us ,many many thanks. can you kindly help us close the case? any questions you can feel free to contact us by ebay message, we will do our best service for you. have a nice day:) "
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this request in the Resolution Center.