Work activities
Your duties would include:
giving out up-to-date information on flights and services
directing passengers to find their way around the airport, to send them to the right departure gate, for instance
answering telephone enquiries
making announcements on the public address system
handling complaints
updating and monitoring a computerised flight information system.
Most of your time would be spent at the information desk in the main concourse, working as part of a small team.
In smaller airports your duties may also include:
exchanging currency
booking hotels and car hire
dealing with lost property.