This category examines the organization’s value creation processes for mission
accomplished, with the aim of creating value for clients and other key stakeholders. This
category also examines the organization’s support processes, with the aim of improving
overall operational performance. Therefore, the category assesses how valuation creation and
support processes are designed, managed, and improved. From the self-assessment, this
category has received the lowest score, so it is necessary to reorganize all the process for
better performance by redesigning work process integrated with information technology to
eliminate non-valued added activities (Hammer and Champy, 1993).