The study also proceeded to determine the possible solutions to the major implementation
challenges facing the company on which the interviewees said that they include the use of
Kiswahili in the PMS for staff who do not understand English, training and involvement
of all stake holder was key to successful implementation, setting of objective and goals,
clear and well defined measurement tools, fair reward and recognition on implementation,
demystifying the BSC concept, process documentation, following the
standard operating procedures and automation.