Facilitating the Conflict Resolution Process
Walton has identified a number of factors and tactical choices that can facilitate the use of the episode model in resolving the underlying causes of conflict. The Following ingredients can help third-party consultants achieve productive dialogue between the disputants so that they examine their differences and change their perceptions and behaviors, mutual motivation to resolve the conflict, equality of power between the parties, coordinated attempts to confront the conflict, relevant phasing of the stages of identifying differences and of searching for integrative solutions, open and clear forms of communication, and productive levels of tension and stress.