For one, we didn’t have enough of our home-office employees or crew members trained on our reservation system, so while we were dispatching people to the airports to help, which was great, they weren’t trained to actually use the computer system. So we’re going through a process now where we’re actively training those crew members,” says spokesman Eric Brinker. The discount airline is also in the process of expanding the capabilities of its reservation crew members so they can accept more inbound calls. “We basically maxed out,” Brinker said. “We’re working on a system to be able to automatically notify them better to bake phone calls.”