We acknowledge with many thanks the receipt of your valued order dated July 01, 2014.
Attached please find our proforma invoice for your reference and record.
Regarding your complaint about some items, we are very sorry for the inconvenience caused to you. We will send you the FREE REPLACEMENT along with next shipment.
Please ensure that further payment is done using our proxy account as stated in the attached Invoice and Letter of Authorization.
We have commenced the production of your ordered items and will be sent to you partial shipment including your back order.