With this backdrop, based on the literature review, a conceptual framework was developed, with three axes of analysis: (1) logistical performance, defined as the degree of efficiency, effectiveness and level of service associated with logistics activities; (2) Competitive Advantage, which is perception of the logistics value compared to other companies in the market; and, (3) business performance which, in addition to representing the organization’s efficiency and effectiveness, represents the company’s profitability and wealth for its stakeholders.