2. Employee handling
• To ensure the correct scheduling of employees to maintain standards of service.
• Ensures that both he and his employees report to duty punctually maintain a high standard of personal grooming, wearing the correct uniform and nametag at all times.
• Assists in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and training development.
• Ensures that employees have a complete understanding of and adhere to the hotels policies and procedures.
• To conduct training courses for new employees and regular “Refresher” courses for newly hired and existing employees.
• Ensures that both he and his employees participate in any scheduled training or development programmes that may improve personal or departmental standard.
• Ensure that employees provide a friendly, courteous and professional service at all times.
• Liaises with Engineering to ensure prompt and efficient repair and maintenance.
• Liaises with the Outlet Managers to monitor hygiene and breakage and to discuss operational problems.