ฉันรักแปลJustine Collins
431 Georgia Street, Monroe, LA 11112
Crll: (999) 449-9999, Email: xyz@hotmail.com
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OBJECTIVE
Looking for a position of Front Desk Clerk with Fairfield Suites utilizing my hospitality and
tier one support skills to serve visitors and guests efficiently.
HIGHLIGHTS OF QUALIFICATIONS
• Nearly five years of experience as a Front Desk Clerk at Hilton Inn
• Highly skilled in greeting incoming guests and ensuring that verification procedures are in
order
• Hands on experience in handling telephone calls and emails, and routing them
appropriately
• In depth knowledge of answering queries and managing reservations
• Computer – MS Office Suite and Outlook
• Bilingual – English and French
RELEVANT SKILLS
• Demonstrate excellent hospitality and customer service skills
• Anticipate guest needs and work to fulfill it immediately
• Good personal appearance and friendly nature
• Excellent written and verbal communication skills
• Effective organizational skills
• Possess total commitment to guest satisfaction
ACHIEVEMENTS
• Streamlined check in procedures by ensuring all hotel data was fed into the prescribed
database in record time and without affecting the check in process
• Obtained Employee of the Year award following excellent customer feedback
EXPERIENCE
December 2007 – Present
Hilton Inn – Monroe, LA
Front Desk Clerk
• Greet guests appropriately as they arrive and depart
• Route customers to appropriate places within the hotel
• Make reservations on phone and in person
• Take messages and route appropriately
• Review accounts and charges during check out
• Arrange tours and transportation for guests as required
• Manage wake up calls
• Handle incoming calls
EDUCATION
High School Diploma – 2006