How well does the company orient IT applications toward
internal constituents to provide online services such as administrative
processes, dissemination of best practices, and financial
information? How well does the company exploit the
Internet and other IT applications for internal operations?
Despite access to the Internet and other technologies, many
companies (49 percent) still do not use intranets for information
dissemination and access. Approximately 39 percent of
companies manage all their administrative processes online.
Likewise, only 31 percent disseminate best practices and project
information through intranets.This result implies that companies
are not leveraging technology for knowledge
management and other initiatives for organizational learning.
Table 6 summarizes the responses.