And its teacher turnover rate was well below the state average.As part of its continuous quality improvement program called the “Model to Raise Achievement and Close Gaps (RACG),” it establishes targets in key classroom learning categories. When student performance does not meet the targets in a school the gap is addressed using the PDCA cycle to develop and implement improvements, which are then shared with other schools in the district. Mercy Health System, a 2007 Baldrige Award recipient, includes three hospitals, a network of 64 facilities, and nearly 4,000 employees serving six counties in southern Wisconsin and northern Illinois.