Please see the email as below as pax complain about unable to book redemption ticket flight from USM-SIN on MI771/06Jun. BKK SQ already replied to pax via email but pax still unhappy then they pass this case to us due it's concern with USMMI. I draft the letter to reply to pax please see as attached and for your vetting please.
FYI :
1. Total pax accepted on MI771/06Jun 1J/89Y +2 (Redemption ticket 3 pax)
2. Mr. Alan travel without his wife,his ticket is normal ticket.
3. Question from BKK "do you have the pre-flight firming duty to confirm the waitlisted flight ?"
--> Normally when I preflight I do not confirm the waitlist, I will force the waitlist to confirm status when I received the telex or email.
4. I already consult with HKT reservation about this case and found that , actually we unable to know how much for the redemption seats are available because we not control the seat